Overview of Company Customer Sentiment Analysis in May
The technicians themselves — Josh, Noah, Don, and Jacob — consistently receive praise for their knowledge, skill, and efficiency, driving a solid experience score. However, professionalism is significantly dragged down by one detailed 1-star review citing repeated no-shows, unreturned calls, unauthorized credit card charges, and poor customer service from the business side, which represents a ... Read more
The technicians themselves — Josh, Noah, Don, and Jacob — consistently receive praise for their knowledge, skill, and efficiency, driving a solid experience score. However, professionalism is significantly dragged down by one detailed 1-star review citing repeated no-shows, unreturned calls, unauthorized credit card charges, and poor customer service from the business side, which represents a serious systemic concern. Project completion scores moderately well as most jobs described were finished promptly, but the same negative review documents a failure to show up as scheduled and unresolved financial follow-through. Pricing is a mixed picture: one reviewer found prices fair and transparent, while another explicitly called the $756.86 charge excessive and recommended getting competing quotes. Overall, the company shows a pattern of capable field technicians paired with unreliable back-office and customer service operations. Read less