Mr. Rooter Plumbing of Charlotte

The reviews present a polarized sentiment towards Mr. Rooter Plumbing of Charlotte. On the positive side, many customers commend the responsiveness and professionalism of the technicians; specifically, individuals like Chris, Laszlo, and William received notable mentions for their punctuality and thorough work. The company seems to prioritize customer safety as well, maintaining cleanliness during... Read more

The reviews present a polarized sentiment towards Mr. Rooter Plumbing of Charlotte. On the positive side, many customers commend the responsiveness and professionalism of the technicians; specifically, individuals like Chris, Laszlo, and William received notable mentions for their punctuality and thorough work. The company seems to prioritize customer safety as well, maintaining cleanliness during services which adds to the positive sentiment expressed by multiple reviewers. Conversely, dissatisfaction emerges primarily from issues related to pricing. Some customers were shocked by the high assessment fees and the cost of services, arguing that they felt overcharged for repairs that could be handled much cheaper through alternative means. The disparity between the service fees charged and the quoted prices for parts raised significant concerns about transparency and trustworthiness, with one reviewer explicitly advising against using the company's services. This sentiment indicates a lack of confidence in how Mr. Rooter handles pricing, overshadowing the quality of their work for these potential customers. In summary, while Mr. Rooter Plumbing of Charlotte has garnered favorable reviews for service quality and technician professionalism, it also faces criticism for its pricing methodology, leading to a dual perception of the company's overall reliability and value. Read less