Overview of Company Customer Sentiment Analysis in January
Lake Norman Plumbing demonstrates a mix of customer satisfaction and dissatisfaction based on recent reviews. While some clients appreciate the punctuality, professionalism, and quality of service provided by the team, there are significant negative experiences highlighted, particularly relating to billing issues and customer service. One recurring issue is the perception of untrustworthy practice... Read more
Lake Norman Plumbing demonstrates a mix of customer satisfaction and dissatisfaction based on recent reviews. While some clients appreciate the punctuality, professionalism, and quality of service provided by the team, there are significant negative experiences highlighted, particularly relating to billing issues and customer service. One recurring issue is the perception of untrustworthy practices, with allegations of inflated pricing and unprofessional behavior from the owner, Steve. Overall, the company has earned both strong recommendations and severe warnings, suggesting an inconsistent service experience that customers should approach with caution. Read less
Overview of Company Customer Sentiment Analysis in January
The reviews present a bifurcated sentiment regarding Lake Norman Plumbing, with several praising their work and others expressing grave concern about their business practices.Positive Experiences: - A few customers reported satisfactory experiences, emphasizing the company's punctuality, quality of work, and friendly demeanor of staff. One reviewer noted that Lake Norman Plumbing successfully ... Read more
The reviews present a bifurcated sentiment regarding Lake Norman Plumbing, with several praising their work and others expressing grave concern about their business practices.Positive Experiences: - A few customers reported satisfactory experiences, emphasizing the company's punctuality, quality of work, and friendly demeanor of staff. One reviewer noted that Lake Norman Plumbing successfully installed a water heater and water softener efficiently and cleanly. - Positive sentiments often highlighted that the service met expected timeframes and costs, with one praising Steve's engagement and straightforward communications.Negative Experiences: - Several reviews painted a starkly different picture, focusing on allegations of price gouging and unprofessional behavior. A particularly damaging review described an encounter where the owner, Steve, allegedly threatened and verbally abused a customer Read less