Holton Plumbing

The reviews collectively present a trend of appreciation for Holton Plumbing's workforce, particularly for the skills and courtesy exhibited by staff members. Customers frequently praised Brandon for his efficiency and expertise, with specific instances of him completing repairs quickly and thoroughly, earning significant trust from regulars. Likewise, Debbie's customer service was highlighted as ... Read more

The reviews collectively present a trend of appreciation for Holton Plumbing's workforce, particularly for the skills and courtesy exhibited by staff members. Customers frequently praised Brandon for his efficiency and expertise, with specific instances of him completing repairs quickly and thoroughly, earning significant trust from regulars. Likewise, Debbie's customer service was highlighted as exceptional, with many commenters expressing gratitude for her helpful and understanding approach. While positivity surrounding the technicians is a consistent theme, several customers raised issues with the company's scheduling and communication practices. A specific reviewer expressed dissatisfaction with the inability to have timely updates concerning appointment schedules, leading to canceled visits and a lack of follow-up communication. These experiences indicate that while the technicians are praised for their skills, there are areas to address within the operational and customer communication realms. Pricing is another topic of discussion, with multiple reviewers commenting on the company's rates being competitive compared to local alternatives. This aspect contributed significantly to the positive sentiment, with clients feeling they received good value for the services rendered. In summary, Holton Plumbing is generally well-regarded for its dependable service and skilled professionals, although improvements in communication and appointment management could enhance customer experiences further. Addressing the scheduling issues while maintaining their exceptional service levels may aid in solidifying their reputation in the local plumbing market. Read less