Eastern Plumbing

The reviews for Eastern Plumbing paint a picture of a company that is largely commended for its technical abilities and the quality of its plumbing work. Multiple customers have praised their experience with the technicians, especially mentioning Jeff, who has been recognized for his professionalism, efficiency, and courteous behavior. Specific jobs ranging from pipe installations to emergency rep... Read more

The reviews for Eastern Plumbing paint a picture of a company that is largely commended for its technical abilities and the quality of its plumbing work. Multiple customers have praised their experience with the technicians, especially mentioning Jeff, who has been recognized for his professionalism, efficiency, and courteous behavior. Specific jobs ranging from pipe installations to emergency repairs received high ratings, indicating that the company can meet the plumbing needs of various clients swiftly and effectively. Customers consistently mention the reasonable pricing for services, with many expressing that the quotes given were fair and justified based on the quality of work completed. This has led to several positive recommendations for Eastern Plumbing, with some customers indicating they would choose them for future plumbing needs. However, the reviews also reveal significant complaints about customer service, particularly concerning the receptionist's attitude and the owner's response to customer issues. Multiple reviewers expressed dissatisfaction with rude interactions that overshadowed their positive experiences with the plumbing service itself. The perception that the business owner did not handle complaints effectively has led some loyal customers to reconsider their association with the company. Additionally, the mention of an estimate fee has drawn criticism, as many feel this is an unnecessary charge, reflecting poorly on the company's business practices. In summary, while customers appreciate Eastern Plumbing's highly skilled technicians, prompt service, and fair pricing, there remains a clear need for improvement in customer service interactions to ensure a more consistently positive overall experience. Read less