Transou’s Plumbing & Septic

Transou's demonstrates strong technical expertise and generally professional field staff, with many customers praising technicians like Michael, Chris, and Tristan for knowledge and courtesy. However, the company is significantly hampered by pricing concerns—multiple reviews document overcharging, unnecessary upsells, and quotes 3–4× higher than competitors—and inconsistent project completi... Read more

Transou's demonstrates strong technical expertise and generally professional field staff, with many customers praising technicians like Michael, Chris, and Tristan for knowledge and courtesy. However, the company is significantly hampered by pricing concerns—multiple reviews document overcharging, unnecessary upsells, and quotes 3–4× higher than competitors—and inconsistent project completion, including no-shows and incomplete diagnostics. Office staff (particularly Megan) receive consistent praise for responsiveness and helpfulness, but ownership/management issues emerge in several reviews, with complaints about dishonesty, poor follow-up, and taking advantage of vulnerable customers. The wide variance between 5-star and 1-star reviews suggests inconsistent execution and potential service quality gaps. Read less