Progressive
2.3 /5 (165 Reviews Analyzed)
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FollowOverview of Company Customer Sentiment Analysis in January
The overall sentiment regarding Progressive Service Company in the recent review is negative. The customer expressed frustration with both the service provided and the technician's demeanor. Instead of receiving a solution to a plumbing issue, the technician's condescending behavior detracted from the experience, leading the customer to decide against using the company in the future.
Services Offered Verified by Business
Bathtub installation
Bathtub repair
Drain installation
Drain repair
Electric inspection
Electric installation or replacement
Electric panel installation
Electric panel repair
Electric repair
Wire installation
Wire repair
Electric vehicle charging station installation
Faucet installation
Faucet repair
Garbage disposal repair
Gas line installation
Gas line repair
Generator installation
Generator repair
HVAC installation or replacement
HVAC system repair
HVAC system maintenance
Light fixture installation
Light fixture repair
Outlet installation
Outlet repair
Plumbing inspection
Plumbing installation or replacement
Plumbing repair
Sewer installation
Sewer repair
Shower installation
Shower repair
Sink installation
Sink repair
Toilet installation
Toilet repair
Water heater installation
Water heater repair
Water pipe installation
Water pipe repair
Overview of Company Customer Sentiment Analysis in January
The review reflects a significant dissatisfaction with the customer service aspect of Progressive Service Company. The primary complaint centers on the technician's inappropriate behavior, which included condescending remarks about toilet usage rather than focusing on effectively addressing the customer's plumbing issue. This interaction seemed to overshadow any potential mechanical competence, as... Read more