Nicchio & Sons Plumbing

Professionalism and Quality of Service: Many reviewers commend Lou and his team for being punctual, professional, and efficient. The ability to complete jobs effectively and maintain a clean work environment is mentioned multiple times, showcasing a commitment to a high standard of service.Customer Engagement and Attentiveness: Customers appreciate the personable approach taken by Lou, as he often... Read more

Professionalism and Quality of Service: Many reviewers commend Lou and his team for being punctual, professional, and efficient. The ability to complete jobs effectively and maintain a clean work environment is mentioned multiple times, showcasing a commitment to a high standard of service.Customer Engagement and Attentiveness: Customers appreciate the personable approach taken by Lou, as he often engages in casual conversation during visits. His willingness to follow up after service is also frequently noted, suggesting a genuine care for customer satisfaction.Expertise and Problem-Solving Skills: There is a strong consensus about the expertise displayed by Nicchio & Sons. Reviewers often mention the ability to diagnose problems correctly and provide multiple solutions. This flexibility and depth of knowledge instill confidence in customers that they are receiving sound advice.Response Time and Availability: The reviews highlight an impressive response time, with some customers noting that Lou was willing to come out during non-standard hours, which reflects a high level of customer commitment and accessibility.Value for Money: Several reviewers noted that the pricing was reasonable, and many expressed a level of trust that the company would not attempt to upsell unnecessary services. This perception of honesty greatly contributes to customer loyalty.Notable Negative Experience: While most reviews are positive, one notably negative experience involved a plumbing issue that was not fully resolved, leading to additional damage and the need for further assistance from another plumbing service. This aspect could indicate a need for quality assurance in dealing with complex plumbing problems.Long-term Customer Commitment: Many reviews ended with commitments to continue using Nicchio & Sons for future plumbing needs, highlighting a strong sense of loyalty among satisfied customers. In summary, Nicchio & Sons Plumbing has established a strong reputation for quality service and customer care, though it's important for the company to address any shortcomings highlighted in customer experiences to maintain its excellent standing. Read less