New Life 2 Septic & Rent-A-Jon

A review of the recent customer feedback reveals several key areas of concern regarding New Life 2 Septic & Rent-A-Jon.Customer Service Issues: The most prominent complaint among reviewers is the lack of professionalism displayed by the staff. For instance, one customer recounted a negative interaction with a receptionist named Rachel, who was described as rude and unhelpful. Another customer also... Read more

A review of the recent customer feedback reveals several key areas of concern regarding New Life 2 Septic & Rent-A-Jon.Customer Service Issues: The most prominent complaint among reviewers is the lack of professionalism displayed by the staff. For instance, one customer recounted a negative interaction with a receptionist named Rachel, who was described as rude and unhelpful. Another customer also mentioned encountering unprofessional behavior when calling for service updates, expressing their frustration with how their inquiries were handled.Incomplete or Poor Service: Multiple reviewers indicated their dissatisfaction with the quality and thoroughness of the maintenance work performed. Specific complaints included insufficient septic tank pumping and failure to ensure that systems were functioning correctly after service, leading to recurring issues that required additional intervention. A customer reported paying over $2000 for repairs that were not addressed properly, leading to further problems shortly after.Unclear Pricing and Quoting Practices: There were also grievances regarding pricing transparency. Customers noted surprises with increased costs that were not communicated in advance. One reviewer felt that they had been taken advantage of as prices quoted for services were significantly higher than those offered by other reputable companies.Accountability and Follow-up: A recurring theme was the company Read less