Johns Plumbing Heating & Air Conditioning

Positive Experiences: A minority of reviews highlight satisfactory service. Customers appreciated timely appointments, effective gas line installations, and responsive service staff who could solve issues quickly. Positive remarks were often tied to specific employees or particular jobs well done, indicating they might have good individual workers amidst systemic issues.Overcharging and Pricing Co... Read more

Positive Experiences: A minority of reviews highlight satisfactory service. Customers appreciated timely appointments, effective gas line installations, and responsive service staff who could solve issues quickly. Positive remarks were often tied to specific employees or particular jobs well done, indicating they might have good individual workers amidst systemic issues.Overcharging and Pricing Complaints: A prevalent theme in negative reviews focused on pricing. Multiple customers reported feeling that they were charged excessive fees for simple repairs or diagnostic visits. This has fostered distrust, with some feeling misled about the necessity of tests and repairs proposed by technicians.Customer Service Issues: Numerous reviews detailed poor customer service, including rude staff interactions, unresolved complaints, and inadequate communication regarding appointments. Many customers mentioned experiences where they felt disregarded or undervalued, contributing significantly to dissatisfaction.Incompetent Repairs: There are significant concerns regarding the competency of technicians. Customers reported unresolved issues after a technician's visit and instances where they felt technicians provided little to no real solutions, resulting in further complications down the line.No-Show and Scheduling Problems: Several accounts described frustrations related to appointment scheduling, including no-show visits and last-minute cancellations. Customers often expressed grievances about wasting time and being left without the necessary services when they had planned around these appointments.Loss of Trust and Final Recommendations: Many reviews concluded with customers expressing that they would not return to Johns Plumbing after their experiences. There were explicit recommendations against using the company's services, with remarks underscoring the lack of accountability and failure to respond to customer feedback about dissatisfaction. In summary, while Johns Plumbing Heating & Air Conditioning has a segment of satisfied customers, the prevailing sentiment leans negative due to consistent complaints around high prices, poor service, and inadequate communication. This has led to significant reputational damage among current and potential customers. Read less