Empire drain & water

Justin demonstrates strong technical competence and fair pricing across multiple reviews, with customers praising his responsiveness and work quality. However, a significant 1-star review reveals serious professionalism issues: poor communication (no confirmed appointment time), inadequate attempt to reach the customer (quiet knock, no doorbell, no call, 30-second wait), and hostile response when ... Read more

Justin demonstrates strong technical competence and fair pricing across multiple reviews, with customers praising his responsiveness and work quality. However, a significant 1-star review reveals serious professionalism issues: poor communication (no confirmed appointment time), inadequate attempt to reach the customer (quiet knock, no doorbell, no call, 30-second wait), and hostile response when conflict arose. This incident substantially undermines confidence in his reliability and customer service attitude. The positive reviews are detailed and credible, but the negative review is equally specific and documented, creating a material concern about consistency in professionalism. Read less