Empire drain & water

The sentiment derived from the reviews reflects a generally positive perception of Empire Drain & Water, with particular emphasis on Justin as a key representative who stands out in client interactions. Reviewers frequently mention his pleasant demeanor, punctuality, and thoroughness, describing him as someone who not only tackles immediate plumbing issues but also educates clients about their plu... Read more

The sentiment derived from the reviews reflects a generally positive perception of Empire Drain & Water, with particular emphasis on Justin as a key representative who stands out in client interactions. Reviewers frequently mention his pleasant demeanor, punctuality, and thoroughness, describing him as someone who not only tackles immediate plumbing issues but also educates clients about their plumbing systems. This proactive approach fosters customer trust, leading to strong recommendations. Phrases such as "HIGH RECOMMENDATION," "SUPERB JOB DONE," and "well worth its weight in gold" dominate the positive remarks, highlighting overall satisfaction and encouraging potential clients to consider their services. However, the negative review introduces a sharp contrast to the overwhelmingly positive feedback. It reveals a concerning experience regarding poor communication and a failed follow-up on a critical plumbing issue. The reviewer expressed frustration that their recognized plumbing problem was overlooked and that there was a lack of follow-through on appointments, which ultimately led to mistrust in Justin Read less