Overview of Company Customer Sentiment Analysis in May
The review set is small (4 reviews) and spans a wide date range (2018–2024), making trend analysis difficult. Professionalism scores moderately: two reviews praise friendliness and communication, one highlights dependability, but the 2018 negative review describes severely unprofessional conduct including destroyed ceilings and walls. Project completion is the most concerning dimension — the 2... Read more
The review set is small (4 reviews) and spans a wide date range (2018–2024), making trend analysis difficult. Professionalism scores moderately: two reviews praise friendliness and communication, one highlights dependability, but the 2018 negative review describes severely unprofessional conduct including destroyed ceilings and walls. Project completion is the most concerning dimension — the 2018 negative review describes an abandoned, defective project with buried live wires requiring a third-party contractor to fix, which significantly drags down the score despite the 2024 reviewer noting callbacks were honored for a leak and wall damage. Experience is similarly mixed: recent reviews praise knowledgeability and skill, but the 2018 negative review documents crooked light installations, structural damage, and a formal reprimand from the North Carolina Electrical Board. Pricing was not mentioned in any review and cannot be scored. Read less