Benjamin Franklin Plumbing Of The Triad

The reviews showcase a stark contrast in customer experiences with Benjamin Franklin Plumbing Of The Triad. Positive feedback highlights the professionalism and efficiency of the service team, with specific mention of punctuality, thoroughness, and after-service care, such as cleaning up after the job. The successful installation of a tankless water heater was a point of particular satisfaction,... Read more

The reviews showcase a stark contrast in customer experiences with Benjamin Franklin Plumbing Of The Triad. Positive feedback highlights the professionalism and efficiency of the service team, with specific mention of punctuality, thoroughness, and after-service care, such as cleaning up after the job. The successful installation of a tankless water heater was a point of particular satisfaction, indicating that when the service is executed well, customers are more than willing to recommend the company. Conversely, the negative review speaks to a lack of clarity and accessibility in their pricing strategy. The customer was frustrated by the company's requirement to conduct a comprehensive assessment for a simple toilet installation quote, viewing it as an unnecessary barrier that feels like a "bait and switch" tactic. This particular experience paints a picture of poor customer service, especially towards vulnerable clients like the elderly, and suggests that the company may not have a consistent approach to customer engagement. In conclusion, the reviews indicate that Benjamin Franklin Plumbing Of The Triad excels in certain service aspects, especially with dedicated team members like Adam. However, they seem to struggle with transparency and communication, which can lead to customer dissatisfaction. Addressing these inconsistencies would be crucial for improving overall customer sentiment. Read less