Aurora Pro Services | HVAC, Plumbing, Electrical, & Roofing

A recurring theme among the reviews indicates a disparity between customer satisfaction with service quality and dissatisfaction with pricing strategies. Several reviewers highlight the professionalism and courtesy of the technicians, noting their thorough inspections and willingness to provide helpful information. Positive mentions of friendly customer service and prompt response times also contr... Read more

A recurring theme among the reviews indicates a disparity between customer satisfaction with service quality and dissatisfaction with pricing strategies. Several reviewers highlight the professionalism and courtesy of the technicians, noting their thorough inspections and willingness to provide helpful information. Positive mentions of friendly customer service and prompt response times also contribute to a favorable impression of individual interactions. In contrast, a substantial number of reviews note experiences with what they perceive as high-pressure sales tactics. Customers reported being quoted prices considered exorbitant, in some cases many times higher than competitors for similar work. This is particularly pronounced in areas concerning basic home repairs or routine maintenance, with several reviewers emphasizing "price gouging" or feeling overwhelmed by the cost estimates. Instances of being charged for estimates or service calls without receiving value in return was another significant complaint. Communication issues also surfaced repeatedly; several reviewers mentioned poor follow-up on promised calls or lack of response after service visits. This contributed to negative perceptions of trustworthiness and reliability. For customers who had service arranged but were left without follow-through, the frustration was amplified. The company's reputation seems to be at risk from these complaints, particularly given that many reviews mention similar experiences which paint a picture of inconsistency in service quality. Positive experiences mostly come from those who did not require extensive services, while individuals facing significant repairs or needing follow-up were more likely to express dissatisfaction. In summary, while Aurora Pro Services achieves a level of satisfaction with certain customer interactions, the systemic issues with pricing, sales pressure, and communication are causing a notable division in overall customer sentiment. Addressing these issues may be crucial for improving the company's standing among both new and returning clients. Read less