Advanced Appliance Service

The majority of the reviews highlight severe customer dissatisfaction with Advanced Appliance Service regarding several key aspects:Service Inefficiency: A recurring theme in the reviews is the inability of technicians to rectify problems during scheduled appointments. Customers frequently mention multiple visits for the same issue without resolution. This inefficiency is compounded by technicians... Read more

The majority of the reviews highlight severe customer dissatisfaction with Advanced Appliance Service regarding several key aspects:Service Inefficiency: A recurring theme in the reviews is the inability of technicians to rectify problems during scheduled appointments. Customers frequently mention multiple visits for the same issue without resolution. This inefficiency is compounded by technicians who arrive without necessary equipment or fail to diagnose the problem accurately, leading to wasted time and frustration.Poor Communication: Customers express significant frustration over the lack of communication from the company. Reviews mention long wait times for callbacks and the frequency of rescheduled appointments without adequate notice. Many customers also reported speaking with different representatives each time they called, which led to a lack of continuity in addressing their issues.Customer Service Complaints: Numerous reviews indicate that customer service is a major weak point for Advanced Appliance Service. Customers have noted that promises to follow up or fix issues were often not met, which diminished trust in the company. The impression is that once the service is paid for, the company's accountability lessens significantly.Unresolved Warranty Issues: Several customers described being forced to use Advanced Appliance due to home warranty restrictions. Their experiences paint a picture of the company being overwhelmed or poorly suited to fulfill warranty service requirements, leading to unresolved problems and negative experiences that spill over into the warranty process itself.Mixed Positive Experiences: Although the majority of reviews are negative, there are a few contrasting experiences that highlight excellent service from individual technicians who provided effective repairs. These positive instances are, however, far outweighed by the negative experiences, which suggest that while competent technicians may exist within the company, they are not the norm.Trust Issues: Many reviews indicate a deep-seated distrust towards the company, with customers expressing concerns about being misled or taken advantage of. Specifically, reviews mention excessive charges for services that were either not performed correctly or were unnecessary after the fact, leading to a feeling of exploitation. In summary, Advanced Appliance Service currently faces a significant image problem, primarily due to its service quality, communication practices, and overall customer satisfaction. The sentiment analysis strongly indicates that the company needs comprehensive improvements to rebuild trust and provide a reliable service experience to its customers. Read less