Champion Plumbing Contractors

The reviews indicate a clear dichotomy in customer experiences with Champion Plumbing Contractors. The predominant concern arises from a poor communication system, with multiple reviews citing frustrations due to unanswered phone calls and delayed responses. Customers expressed feeling neglected, highlighting a lack of urgency among staff and difficulties in scheduling service appointments. This s... Read more

The reviews indicate a clear dichotomy in customer experiences with Champion Plumbing Contractors. The predominant concern arises from a poor communication system, with multiple reviews citing frustrations due to unanswered phone calls and delayed responses. Customers expressed feeling neglected, highlighting a lack of urgency among staff and difficulties in scheduling service appointments. This suggests a need for improved customer service protocols and responsiveness to customer outreach. On the positive side, the reviews also shine a light on individual technicians who provided commendable service. Specifically, names like Brian, Shannon, and Justin were noted for their professionalism and support during service calls. This indicates that while the company's customer service and operational processes may be lacking, the technical skills and customer care exhibited by certain employees can lead to positive customer experiences. Overall, while the work performed by the technicians has received acknowledgment for quality after the service was rendered, the overarching issue remains Read less