Nichols Plumbing & Piping

The reviews for Nichols Plumbing & Piping present a deeply divided sentiment among customers over the past month. On one hand, there are positive testimonials praising the promptness, professionalism, and affordability of the plumbers, particularly highlighting specific technicians like Jamie and Patrick for their expertise and customer service. However, this positive sentiment is overshadowed by ... Read more

The reviews for Nichols Plumbing & Piping present a deeply divided sentiment among customers over the past month. On one hand, there are positive testimonials praising the promptness, professionalism, and affordability of the plumbers, particularly highlighting specific technicians like Jamie and Patrick for their expertise and customer service. However, this positive sentiment is overshadowed by numerous complaints regarding unresponsive office staff, failure to schedule appointments, lack of follow-through, and overall poor communication. Multiple reviewers have expressed frustration with the company's inability to handle emergency situations appropriately, indicating a systemic issue with office management. Overall, while there are noted instances of satisfactory plumbing work, the overwhelming negative feedback regarding customer service and communication makes it difficult for many customers to recommend Nichols Plumbing. Read less