Justin

In analyzing the reviews shared, a clear divide emerges between positive and negative experiences with Justin's Plumbing. Positive feedback primarily comes from customers who experienced prompt responses and effective solutions that saved them significant amounts of money. One reviewer emphasized how Justin's team managed to clear their sewer lines, which two other companies had claimed needed r... Read more

In analyzing the reviews shared, a clear divide emerges between positive and negative experiences with Justin's Plumbing. Positive feedback primarily comes from customers who experienced prompt responses and effective solutions that saved them significant amounts of money. One reviewer emphasized how Justin's team managed to clear their sewer lines, which two other companies had claimed needed replacement, thus underlining the company's capacity to provide value in specific scenarios. A real estate manager highlighted the company's reliability for their properties, indicating they regularly choose Justin's Plumbing due to their effective problem-solving capabilities. Conversely, the negative reviews are poignant and articulate dissatisfaction with the quality of work and communication issues. Key complaints include poorly executed jobs, with examples such as incomplete installations and low-quality materials leading to ongoing issues. One review detailed a severe discontent with the condition left behind post-service, stating it was "absolutely awful." Moreover, there are reports of unprofessional behavior, with one reviewer describing an insulting interaction involving their spouse. Pricing was a common point of contention, with claims of high costs for what customers felt could have been managed independently, creating frustration with perceived lack of transparency in pricing structures. In summary, while Justin's Plumbing has some loyal customers who appreciate their service, the significant criticism regarding unprofessional conduct, unfinished jobs, and dissatisfaction with communication places the company in a precarious reputation. There is a pressing need for Justin's Plumbing to address these concerns, enhance service quality, and foster more robust customer relationships to improve overall sentiment. Read less