Heavenly Throne Plumbing

The reviews for Heavenly Throne Plumbing reveal contrasting experiences that emphasize both service quality and pricing issues. Positive feedback centers around the competence and responsiveness of the staff. Jeremy, in particular, is frequently mentioned for his ability to quickly identify and resolve plumbing issues, often going above and beyond to ensure customer satisfaction. One reviewer sp... Read more

The reviews for Heavenly Throne Plumbing reveal contrasting experiences that emphasize both service quality and pricing issues. Positive feedback centers around the competence and responsiveness of the staff. Jeremy, in particular, is frequently mentioned for his ability to quickly identify and resolve plumbing issues, often going above and beyond to ensure customer satisfaction. One reviewer specifically notes the company's willingness to work during unconventional hours, which suggests a commitment to customer service that many homeowners appreciate, especially during emergencies. On the other hand, the negative review highlights significant frustration with pricing transparency and communication. The customer felt overcharged for what they believed was a minimal amount of work and expressed dissatisfaction with the lack of an itemized bill and inconsistency regarding insulation work. This reflects an area where the company could improve, specifically in ensuring customers understand the billing process and any charges associated with their service. The mention of a $95 trip charge that was not waived, even after service was performed, raised questions about company policies, leading to feelings of being taken advantage of. In summary, Heavenly Throne Plumbing has strengths in expertise, responsiveness, and customer care, but must address concerns related to pricing clarity and communication in order to enhance overall customer satisfaction and trust. Read less