Fields Plumbing & Heating

The reviews for Fields Plumbing & Heating present a mixed but mostly positive outlook. The professionals at the company are frequently commended for their skills and effectiveness in addressing plumbing and heating issues, with customers specifically highlighting experiences with Chris and John McLester. The sentiment surrounding their service is overwhelmingly appreciative, noting speed of servic... Read more

The reviews for Fields Plumbing & Heating present a mixed but mostly positive outlook. The professionals at the company are frequently commended for their skills and effectiveness in addressing plumbing and heating issues, with customers specifically highlighting experiences with Chris and John McLester. The sentiment surrounding their service is overwhelmingly appreciative, noting speed of service, competitive pricing, and thorough satisfaction with repairs performed. A recurring theme across the reviews is the exceptional customer service, with multiple reviewers mentioning staff who went above and beyond in their interactions. Many customers expressed gratitude for staff members who offered helpful advice over the phone, which not only saved them money but also reinforced a sense of trust in the company. However, the reviews also reveal a significant issue regarding misleading information on the company's website claiming free estimates. This miscommunication resulted in frustration for at least one customer, who felt deceived by the discrepancy between what was advertised and the actual policies conveyed over the phone. Such experiences invite concerns about the transparency of the company, impacting customer trust and future business engagements. Overall, Fields Plumbing & Heating demonstrates an ability to deliver high-quality service and build positive relationships with customers, but should address the misleading marketing claim to enhance customer trust and satisfaction further. Read less