Shelton Plumbing

The reviews for Shelton Plumbing reflect a generally favorable sentiment, with many customers commending the attentiveness and expertise of the technicians. Phrases such as "personable, polite, and informative" suggest that customer service plays a key role in their operations. Specific technicians, like Kenny, Jackson, Roman, and Israel, were frequently mentioned with positive remarks, indicating... Read more

The reviews for Shelton Plumbing reflect a generally favorable sentiment, with many customers commending the attentiveness and expertise of the technicians. Phrases such as "personable, polite, and informative" suggest that customer service plays a key role in their operations. Specific technicians, like Kenny, Jackson, Roman, and Israel, were frequently mentioned with positive remarks, indicating that certain employees leave a strong impression on clients and contribute significantly to the company's reputation. A common thread among these reviews is the emphasis on timely arrival and prompt service. Many customers noted that the company responded quickly to requests for service, with some indicating that technicians arrived within an hour of their call. This level of responsiveness is a crucial factor in maintaining customer satisfaction, particularly in an industry where plumbing issues often require immediate attention. While many found the service to be efficient and satisfactory, concerns about pricing emerged. A few customers expressed that the costs were high relative to their expectations or prior experiences. This perception led to some reviewers not awarding the highest ratings, despite overall contentment with the work performed. Furthermore, a significant point of contention was the quality of assessments regarding plumbing issues. In one instance, a customer reported facing substantial additional costs due to what they perceived as poor diagnostics from the Shelton team. This highlights a potential area for improvement, as accurate initial assessments are critical in preventing customer dissatisfaction and unforeseen expenses down the line. Overall, Shelton Plumbing demonstrates strong customer service and efficiency, showing capabilities that have garnered a loyal customer base. However, addressing concerns over pricing transparency and ensuring thorough diagnostics could enhance customer trust and satisfaction further. Read less