Faison Plumbing Plus

The reviews articulate a range of frustration points experienced by customers of Faison Plumbing Plus. A prevailing theme is dissatisfaction with the prices charged, with one customer expressing outrage at being billed $875 for a single hour of work that another company performed for $300. These comparisons to competitor pricing indicate a perception of overcharging and potential dishonesty in bil... Read more

The reviews articulate a range of frustration points experienced by customers of Faison Plumbing Plus. A prevailing theme is dissatisfaction with the prices charged, with one customer expressing outrage at being billed $875 for a single hour of work that another company performed for $300. These comparisons to competitor pricing indicate a perception of overcharging and potential dishonesty in billing practices. Additionally, customers report issues with the competency of the technicians sent to evaluate and address plumbing problems, specifically noting a lack of knowledge about water heaters. This is highlighted by one customer's experience where the technician was unable to provide pricing information and displayed unprofessional behavior. The recounting of a rude interaction and an abrupt end to a phone call further muddies the company's reputation, suggesting issues with customer service and employee conduct. Common findings among the reviews include:Overpricing: Multiple reviews highlight an excessive charge for services rendered, leading to accusations of theft.Lack of expertise: Customers describe technicians as poorly informed and unable to diagnose issues effectively or provide necessary information, which undermines trust in the company.Poor customer service: Instances of rudeness and unprofessional interactions amplify a negative customer experience, reflecting management issues within the organization. Overall, the reviews underscore a pattern of dissatisfaction that appears to stem from both financial and service-related aspects, creating a collective warning for potential customers. Read less