A+ Plumbing Repair

Customer Service Issues: A recurring theme across the reviews is a profound dissatisfaction with the company's customer service. Multiple reviewers highlighted a lack of timely communication, with complaints about phone calls not being returned and appointments either being missed or disregarded. This has led to feelings of frustration and suggests a systemic issue within the company's customer en... Read more

Customer Service Issues: A recurring theme across the reviews is a profound dissatisfaction with the company's customer service. Multiple reviewers highlighted a lack of timely communication, with complaints about phone calls not being returned and appointments either being missed or disregarded. This has led to feelings of frustration and suggests a systemic issue within the company's customer engagement practices.Mixed Quality of Work: There is a stark contrast in the feedback regarding the quality of plumbing work. One reviewer specifically praised Lonnie and his assistant for their excellent work on replacing the hot water heater, indicating that when service is rendered, it can be performed well. However, this is overshadowed by the frustrations of others who were unable to even access service.Reliability: The reliability of A+ Plumbing Repair is called into question, as demonstrated in reviews mentioning no-shows for scheduled appointments. It appears that the company struggles to deliver consistent and dependable service, which is crucial in the plumbing industry where timely responses are often needed.Overall Recommendation: The sentiment is clear that while there are some isolated positive experiences related to the quality of work, the overarching consensus is negative. Many customers indicate they would not recommend A+ Plumbing Repair based on their experiences, illustrating a significant gap between service execution and customer expectation. In summary, while A+ Plumbing Repair shows potential through certain qualified personnel, its poor customer service and reliability issues severely detract from its reputation. It seems urgent for the company to address these service delivery problems to improve overall customer satisfaction. Read less