A & L Plumbing & Piping

A synthesis of the reviews reveals a troubling trend within A & L Plumbing & Piping regarding customer service and transparency. Several customers encountered issues with billing accuracy, such as being charged for time not actually spent working on the job. One reviewer highlighted being charged for two hours despite a job taking only 25 minutes, indicating potential dishonesty or a lack of atten... Read more

A synthesis of the reviews reveals a troubling trend within A & L Plumbing & Piping regarding customer service and transparency. Several customers encountered issues with billing accuracy, such as being charged for time not actually spent working on the job. One reviewer highlighted being charged for two hours despite a job taking only 25 minutes, indicating potential dishonesty or a lack of attention to detail in invoicing practices. Additionally, a number of reviews pointed to poor communication, particularly regarding appointment scheduling and adherence. Customers expressed frustration at having to follow up multiple times to get service, with one review highlighting a technician who showed up late and another noting that a technician failed to inform them of delays. Conversely, there are also positive reviews that commend the promptness and professionalism of some technicians, citing successful repairs and even cost savings compared to initial estimates. Customers who have had repeated engagements with the company have often noted satisfaction with the quality of work performed. However, they also caution against trusting all technicians, indicating potential variability in service quality based on individual employees. Overall, while A & L Plumbing & Piping does have a segment of loyal customers who appreciate their work, consistent reports of billing disputes, scheduling issues, and inadequate customer support create a significantly negative impact on the company Read less