Overview of Company Customer Sentiment Analysis in January
The reviews for R&S Handyman Services reflect a strongly negative sentiment. Customers express dissatisfaction with the cost of services, unexpected fees, and poor communication. There appears to be a significant issue with reliability, as canceled appointments and lack of response to messages have frustrated clients.
Overview of Company Customer Sentiment Analysis in January
The feedback indicates a pattern of disappointment primarily revolving around pricing and service execution. Initially, a quote ranging from $50 to $125 was provided for the kitchen faucet replacement, but upon arrival, the estimate increased to $230 due to additional work that was allegedly needed. Ultimately, the customer was charged $285, leading to feelings of being misled and overcharged. Mo... Read more
The feedback indicates a pattern of disappointment primarily revolving around pricing and service execution. Initially, a quote ranging from $50 to $125 was provided for the kitchen faucet replacement, but upon arrival, the estimate increased to $230 due to additional work that was allegedly needed. Ultimately, the customer was charged $285, leading to feelings of being misled and overcharged. Moreover, service reliability and communication have been frequent pain points for the reviewer. The company canceled the first appointment, failed to show for the rescheduled time, and did not respond to text messages. This lack of professionalism contributed to the overall dissatisfaction, as customers expect timely communication and adherence to schedules. In summary, R&S Handyman Services is facing strong negative sentiments due to unexpected costs and inadequate communication, which severely impacts customer trust and satisfaction. Read less