Overview of Company Customer Sentiment Analysis in May
The review set is extremely small (3 reviews) and spans over three years, making any score highly unreliable. Professionalism received mixed signals: two older reviews praised responsiveness and communication (notably Garret and Todd), while the most recent review describes persistent failure to respond to calls and a complete refusal to address a post-job problem. Project completion is significan... Read more
The review set is extremely small (3 reviews) and spans over three years, making any score highly unreliable. Professionalism received mixed signals: two older reviews praised responsiveness and communication (notably Garret and Todd), while the most recent review describes persistent failure to respond to calls and a complete refusal to address a post-job problem. Project completion is significantly dragged down by the 2022 review describing floors that buckled within a year and a half with no resolution offered, which is a serious workmanship and follow-through failure. Experience scores are similarly mixed — the 2020 review suggests competent handling of a complex water damage restoration, but the flooring failure in 2022 raises real concerns about quality of work and long-term durability. Pricing was not mentioned in any review and cannot be scored. Read less