Overview of Company Customer Sentiment Analysis in May
The single review available is a detailed 1-star account describing two separate plumbing failures following a hot water heater installation and house filter change, both of which resulted in basement flooding. The contractor repeatedly deflected blame rather than taking responsibility, and attempted to charge the customer for returning to fix his own defective work. The reviewer also alleges the ... Read more
The single review available is a detailed 1-star account describing two separate plumbing failures following a hot water heater installation and house filter change, both of which resulted in basement flooding. The contractor repeatedly deflected blame rather than taking responsibility, and attempted to charge the customer for returning to fix his own defective work. The reviewer also alleges the contractor misrepresents having insurance on his business card, which is a serious professional and legal concern. Workmanship quality is called into serious question given that the reviewer notes all other plumbing in the home — untouched by this contractor — has functioned without issue for over five years. Pricing received a marginally higher score only because the reviewer acknowledged the contractor was cheaper, though they explicitly warn that cheaper is not better in this case. Read less