Overview of Company Customer Sentiment Analysis in May
The reviews paint a predominantly negative picture of Price Brothers across multiple dimensions. Professionalism scores low-to-moderate due to consistent complaints about poor communication, missed time windows, and dismissive customer service representatives — partially offset by one instance where a manager intervened and resolved a scheduling issue. Project completion is scored very low based... Read more
The reviews paint a predominantly negative picture of Price Brothers across multiple dimensions. Professionalism scores low-to-moderate due to consistent complaints about poor communication, missed time windows, and dismissive customer service representatives — partially offset by one instance where a manager intervened and resolved a scheduling issue. Project completion is scored very low based on explicit reports of failing plumbing joints after just two years in a new construction home, and a flat refusal by the company to investigate or stand behind their work. Experience is similarly penalized because the workmanship failure described — every joint leaking in a two-year-old home — suggests a meaningful quality-of-installation concern. Pricing data was entirely absent from all three reviews and cannot be scored. Read less