Mountain Island Plumbing

Rick and Peace of Mind Plumbing (formerly Mountain Island Plumbing) earn strong marks across all four dimensions, with the majority of reviewers praising his communication, punctuality, and courteous demeanor. Pricing scores well overall but is tempered by one notable complaint of an initial $650 quote that was negotiated down, and a separate charge of $150 for a ceiling cut that failed to locate ... Read more

Rick and Peace of Mind Plumbing (formerly Mountain Island Plumbing) earn strong marks across all four dimensions, with the majority of reviewers praising his communication, punctuality, and courteous demeanor. Pricing scores well overall but is tempered by one notable complaint of an initial $650 quote that was negotiated down, and a separate charge of $150 for a ceiling cut that failed to locate or fix a leak — both of which introduce meaningful concern about pricing transparency and consistency. Project completion is generally strong, with many reviewers noting jobs finished on time and in full, but is modestly penalized by three negative reviews: one describing an unresolved leak after a service call, one citing a clogged grinder pump caused by the team's own snaking work, and one reporting a four-day non-response to an emergency. Experience scores well, with multiple reviewers noting Rick correctly diagnosed problems that larger companies missed, though the failed leak-detection incident prevents a higher score. The overall picture is of a skilled, personable, and usually reliable small plumbing operation with a few documented service failures that should not be ignored. Read less