Morris-Jenkins

The reviews highlight a clear divide in customer experiences with Morris-Jenkins, providing insights into both positive and negative aspects of their service.Positive Feedback: Some customers express satisfaction with the professionalism and friendliness of the technicians. There are mentions of quick response times, especially in emergency situations, with certain technicians receiving accolades ... Read more

The reviews highlight a clear divide in customer experiences with Morris-Jenkins, providing insights into both positive and negative aspects of their service.Positive Feedback: Some customers express satisfaction with the professionalism and friendliness of the technicians. There are mentions of quick response times, especially in emergency situations, with certain technicians receiving accolades for their thoroughness and expertise. A few individuals noted that they have been long-time customers and appreciated the support provided through membership plans.Negative Experiences: However, a substantial number of reviews detail discontent regarding perceived excessive pricing. Many customers feel misled by the company's pricing strategies, often experiencing pressure to agree to expensive repairs or replacements that they later found to be unnecessary. Several users have reported receiving lower quotes from alternative companies for the same work, raising concerns about the company's business model focusing more on sales than customer satisfaction.Overcharging and Upselling: A recurrent theme in the feedback is the notion of price gouging. Many reviewers shared experiences where a simple fix led to quotes for complete replacements of HVAC systems or plumbing setups, with sticker shock inducing frustration. This pushes customers to question the integrity of the company's assessments.Service Reliability: Though many customers commend the promptness in service requests, others report issues with follow-ups and fulfillment promises, claiming lack of communication after their requests. There are notable claims of technicians diagnosed problems incorrectly, leading to costly maintenance or repairs that turned out to be unnecessary.Response Handling: The reviews frequently note dissatisfaction with the company's handling of complaints or poor service experiences. Customers mention a lack of effective follow-up to resolve these issues, which contributes to the perception that Morris-Jenkins prioritizes sales over customer care. In conclusion, while Morris-Jenkins possesses a segment of loyal consumers who appreciate their quick service and professionalism, the overwhelming concerns related to high pricing, upselling practices, and inconsistent service reliability overshadow these positives. The company appears to be at a crossroads, needing to address these trust issues and focus on a customer-centric approach to maintain and grow its reputation in the community. Read less