Michael & Son - Charlotte

Michael and Son Services receives strong praise for individual technician professionalism, with dozens of reviews citing friendly, courteous, punctual, and communicative technicians by name — this is the company's clearest strength. However, pricing is a persistent and serious concern across a substantial portion of reviews spanning multiple years, with numerous customers explicitly describing c... Read more

Michael and Son Services receives strong praise for individual technician professionalism, with dozens of reviews citing friendly, courteous, punctual, and communicative technicians by name — this is the company's clearest strength. However, pricing is a persistent and serious concern across a substantial portion of reviews spanning multiple years, with numerous customers explicitly describing charges as excessive, non-transparent, or outright predatory, including undisclosed dispatch fees, high flat-rate labor charges, and pressure tactics. Project completion is generally positive in recent reviews but is undermined by a meaningful cluster of older reviews describing missed appointments, abandoned work, failed callbacks, and jobs that required multiple return visits to resolve. Technical experience scores moderately well, with many reviewers praising knowledgeable technicians, though a notable minority describe incompetent diagnoses, misidentified problems, and work that failed inspection or caused further damage. Read less