Michael & Son - Charlotte

The reviews for Michael & Son show a clear division in customer sentiment over the last month, with many expressing high satisfaction with the technical aspects of the company's work while others voiced strong dissatisfaction with customer service and pricing practices. Positive Findings:Professionalism and Technical Skill: A healthy number of reviewers praised the technicians for their professio... Read more

The reviews for Michael & Son show a clear division in customer sentiment over the last month, with many expressing high satisfaction with the technical aspects of the company's work while others voiced strong dissatisfaction with customer service and pricing practices. Positive Findings:Professionalism and Technical Skill: A healthy number of reviewers praised the technicians for their professionalism, knowledge, and ability to perform repairs efficiently. Technicians like Katelynd, Lau, and Ethan were frequently mentioned for their excellent customer interaction.Prompt Service: Customers also appreciated the speed of service, especially in emergency situations, with many technicians showing up on time and resolving issues quickly.Thorough Explanations: Many reviewers noted that the technicians took the time to explain the issues and solutions clearly, contributing to a sense of trust and understanding. Negative Findings:Pricing Transparency: A recurring complaint centers around the pricing structure, with several customers expressing feeling misled about the initial costs assessed and having faced unexpected charges after service. This has led to dissatisfaction and claims of being overcharged.Customer Service Issues: Numerous reviews reported unhelpful or rude interaction with customer service representatives. Customers felt dismissed or not adequately assisted when trying to resolve post-service issues, especially issues concerning billing and service discrepancies.Inconsistent Experiences: While some reviewers had overwhelmingly positive experiences, others shared largely negative encounters, highlighting inconsistencies across the company's service quality and communication practices. The reviews suggest that while Michael & Son excels at delivering quality technical work and has many satisfied customers, improvements in customer service and pricing communication could enhance their overall reputation and customer loyalty. Read less