Lake Norman Plumbing

This contractor demonstrates severe and consistent deficiencies across all dimensions. Professionalism is critically undermined by unresponsiveness to callbacks, failure to honor warranty commitments, missed emergency timelines, verbal abuse toward customers, and intimidating behavior. Pricing shows a pattern of bait-and-switch tactics, dramatic cost overruns (nearly double quoted prices), and exc... Read more

This contractor demonstrates severe and consistent deficiencies across all dimensions. Professionalism is critically undermined by unresponsiveness to callbacks, failure to honor warranty commitments, missed emergency timelines, verbal abuse toward customers, and intimidating behavior. Pricing shows a pattern of bait-and-switch tactics, dramatic cost overruns (nearly double quoted prices), and excessive markups on parts (charging $175 for an $18 component). Project completion is severely compromised with incomplete repairs, abandoned follow-up work, and unresolved issues persisting after payment. While two positive reviews from 2018 mention competent workmanship and timely service, they are substantially outweighed by four detailed negative reviews documenting systematic failures. The most recent negative review (2017) provides extensive documentation of predatory business practices. Read less