Lake Norman Plumbing

Upon reviewing the feedback, several key points emerge that illustrate the concerns customers have with Lake Norman Plumbing.Lack of Urgency in Emergency Situations: One reviewer highlighted a critical issue with their sump pump during a pandemic, where the delay in service caused significant distress. The expectation for timely assistance during emergencies is a common customer requirement, and t... Read more

Upon reviewing the feedback, several key points emerge that illustrate the concerns customers have with Lake Norman Plumbing.Lack of Urgency in Emergency Situations: One reviewer highlighted a critical issue with their sump pump during a pandemic, where the delay in service caused significant distress. The expectation for timely assistance during emergencies is a common customer requirement, and this expectation was not met.Unethical Practices and Service Reliability: Another review described an unethical situation involving the company's billing practices. Customers felt misled when a service representative indicated repairs would be covered under warranty, only for the actual technician to attempt to charge a service fee. This reveals a disconnection between customer service and technical staff, leading to confusion and mistrust.Communication Gaps: A recurring theme in the reviews is inadequate communication. Customers reported that after experiencing ongoing issues with their services, they encountered difficulties in reaching out to the company for follow-up Read less