Helms Plumbing and Drains

The reviews for Helms Plumbing and Drains reflect a range of experiences, indicating a split in customer satisfaction. Many customers praised Chris Helms for his professionalism, quick response times, and the quality of work. Positive reviews consistently mentioned effective communication, reasonable pricing, and the efficiency of service, with some customers particularly highlighting their conten... Read more

The reviews for Helms Plumbing and Drains reflect a range of experiences, indicating a split in customer satisfaction. Many customers praised Chris Helms for his professionalism, quick response times, and the quality of work. Positive reviews consistently mentioned effective communication, reasonable pricing, and the efficiency of service, with some customers particularly highlighting their contentment with emergency and same-day appointments. However, negative feedback surfaced primarily around issues of follow-up and customer support. Some customers noted significant communication challenges, such as difficulty reaching the office, lack of follow-through on scheduled appointments, and negative interactions when issues were raised. Specifically, one review recounted an unpleasant experience where the owner denied responsibility and hung up on a customer, which indicates potential challenges in handling customer complaints or issues effectively. Furthermore, a recurring theme is the contrast between the initial service quality and subsequent experiences. While initial repairs often led to positive feedback, several customers reported issues persisting or re-emerging after service was rendered, contributing to dissatisfaction and a lack of trust in the company. In summary, while many customers recommend Helms Plumbing for its initial service quality and responsiveness, there are notable concerns regarding claiming reliable follow-through on repairs and addressing customer complaints, suggesting an area for improvement in overall customer service management. Read less