E.R. Services

The reviews for E.R. Services reveal a strong emphasis on customer service and the professionalism of their technicians. Many reviewers express gratitude towards individual plumbers, particularly Nick, Josh, and Austin, spotlighting their efficiency, thoroughness, and approachability. These technicians frequently foster a friendly and humorous atmosphere, which enhances customer interactions. The ... Read more

The reviews for E.R. Services reveal a strong emphasis on customer service and the professionalism of their technicians. Many reviewers express gratitude towards individual plumbers, particularly Nick, Josh, and Austin, spotlighting their efficiency, thoroughness, and approachability. These technicians frequently foster a friendly and humorous atmosphere, which enhances customer interactions. The company is also applauded for timely response times, especially during emergencies, with several instances of technicians arriving shortly after calls were placed. However, despite the high praise for the staff and service delivery, a recurrent theme is dissatisfaction with the pricing structure. Numerous customers voice concerns regarding charges perceived as excessive, such as high service fees and lack of upfront estimates. The $89 fee for initial consultations, as well as specific job costs that seem disproportionately high for the services rendered, have been points of contention. Many customers suggest that these costs detracted from their overall satisfaction, with some indicating that alternate plumbers offered more competitive pricing. Some reviews highlight issues with communication and follow-up, particularly regarding unclear estimates or lack of preliminary diagnostics that resulted in unexpected charges. While the initial interactions with the office staff are generally reported as positive, issues arise when customers feel they did not receive adequate value for the amounts charged. On the positive side, ownership Read less