DR Jordan

The reviews indicate a generally positive perception of D. R. Jordan Plumbing, particularly highlighting the professionalism and expertise of the technicians, specifically Donald and Reid. Customers appreciate the clear communication and thorough explanations provided during service calls, especially noted by female customers who felt more at ease with the detailed descriptions of necessary work a... Read more

The reviews indicate a generally positive perception of D. R. Jordan Plumbing, particularly highlighting the professionalism and expertise of the technicians, specifically Donald and Reid. Customers appreciate the clear communication and thorough explanations provided during service calls, especially noted by female customers who felt more at ease with the detailed descriptions of necessary work and fair pricing structures. This reflects a commitment to customer-centric service practices that many find reassuring. However, the company encounters significant criticism regarding its customer service responsiveness. One reviewer shared a negative experience where they felt left without communication after an initial inquiry and follow-up attempt. This inconsistency in customer service response could lead to potential customers hesitating to use their services, despite the positive feedback about workmanship. Therefore, while the technical capabilities of D. R. Jordan are lauded, attention to improving customer service practices is essential to elevate overall customer satisfaction and maintain a solid reputation in the community. Read less