Charlotte Mechanical

Charlotte Mechanical demonstrates strong professionalism and technical expertise, with consistent praise for knowledgeable technicians (Kris, Darren, Nick, Kevin) who communicate clearly and provide friendly service. However, the company is significantly hampered by serious project completion and pricing concerns. Multiple reviews document incomplete work, installation defects (disconnected vents,... Read more

Charlotte Mechanical demonstrates strong professionalism and technical expertise, with consistent praise for knowledgeable technicians (Kris, Darren, Nick, Kevin) who communicate clearly and provide friendly service. However, the company is significantly hampered by serious project completion and pricing concerns. Multiple reviews document incomplete work, installation defects (disconnected vents, missing screws, improper ductwork), failure to follow through on rebate filings, and repeated service calls for the same issue. Pricing complaints are substantial, with customers reporting overcharges, unnecessary part replacements, and costs exceeding market rates. Recent reviews (2024-2025) are predominantly positive, but older reviews (2013-2019) reveal systemic installation and follow-through failures that suggest ongoing operational issues. Read less