Carter Quality Plumbing

Carter Quality Plumbing receives broadly positive marks for professionalism, with multiple reviewers praising punctuality, friendliness, and respectful communication from named technicians. However, professionalism is meaningfully dragged down by one detailed complaint about repeated no-shows and poor communication from both dispatch and field staff, which is a serious operational failure. Pricing... Read more

Carter Quality Plumbing receives broadly positive marks for professionalism, with multiple reviewers praising punctuality, friendliness, and respectful communication from named technicians. However, professionalism is meaningfully dragged down by one detailed complaint about repeated no-shows and poor communication from both dispatch and field staff, which is a serious operational failure. Pricing is the weakest dimension: two reviews describe significantly overpriced or non-transparent quotes (one customer found a competitor $3,000 cheaper, another was charged a diagnostic fee without a diagnosis), and while the owner did intervene to correct a billing issue in one case, the pattern of pricing concerns is notable. Project completion scores moderately well — most jobs described were completed satisfactorily, but the no-show/abandonment complaint and the failed diagnostic visit weigh against a higher score. Experience scores reasonably well, with several reviewers explicitly noting technical competence and skilled workmanship, though the failed diagnostic review tempers confidence. Read less