Brothers Air, Heat & Plumbing

Customer Service Issues: A deep dissatisfaction is expressed regarding customer support, including unresponsive communication, missed appointments, and a lack of follow-through on commitments made by the company. Many customers report waiting long periods for service personnel only to be rescheduled or left with unresolved issues. For instance, several reviewers noted that they were provided with ... Read more

Customer Service Issues: A deep dissatisfaction is expressed regarding customer support, including unresponsive communication, missed appointments, and a lack of follow-through on commitments made by the company. Many customers report waiting long periods for service personnel only to be rescheduled or left with unresolved issues. For instance, several reviewers noted that they were provided with vague appointment windows or received last-minute cancellations.Quality of Work: There are numerous complaints about the perceived incompetence or unprofessionalism of the service technicians. Multiple reviewers reported that work was either performed inadequately or that technicians recommended expensive repairs that were not justified. Customers noted discrepancies in service diagnostics, emphasizing the need for second opinions due to the high costs quoted for repairs and replacements.Billing Practices: Many reviews indicate that customers felt overcharged for repairs and services. Common themes include unexpected service fees, especially for diagnostic visits, and inflated charges for simple repairs. Customers express rising frustration over the justification of these costs, frequently mentioning the substantial markups on both labor and parts.Perceived Exploitative Practices: A significant number of reviewers felt that Brothers Air, Heat & Plumbing engaged in exploitative practices, particularly towards vulnerable populations such as the elderly. Reports of aggressive upselling and deceptive warranties created a perception of the company as prioritizing profits over ethics and customer welfare.Mixed Technician Performance: Although some reviews appreciate the quality of work performed by specific technicians, the overall sentiment is overshadowed by frustrations related to the company Read less