Benjamin Franklin Plumbing - Charlotte

Benjamin Franklin Plumbing Charlotte receives overwhelmingly negative reviews across all four scored dimensions, with pricing being the single most dominant complaint across the entire review set. The vast majority of reviewers explicitly describe being charged dramatically more than competitors for identical work, with many providing direct price comparisons showing markups of 2x to 5x or more. P... Read more

Benjamin Franklin Plumbing Charlotte receives overwhelmingly negative reviews across all four scored dimensions, with pricing being the single most dominant complaint across the entire review set. The vast majority of reviewers explicitly describe being charged dramatically more than competitors for identical work, with many providing direct price comparisons showing markups of 2x to 5x or more. Professionalism scores are severely dragged down by repeated accounts of rude technicians, no-shows, failure to return calls, and staff hanging up on customers — with only a small handful of positive reviews describing courteous and punctual service. Project completion is critically damaged by numerous accounts of work left unfinished, problems recurring shortly after service, warranty claims being denied, and technicians lacking the tools or skills to complete jobs — often requiring customers to hire a second plumber to actually resolve the issue. Technical experience scores are low due to multiple explicit accounts of misdiagnosis, incorrect repair recommendations, and work performed so poorly it created new hazards, including one account of an improperly installed gas line that nearly caused an explosion. Read less