Absolute Filtration Systems & Repairs

In the reviews, two distinct experiences emerge. The first review indicates a significant frustration, as the customer felt neglected after a water testing appointment. Despite prompt service during the initial visit, the promise of a report within one hour was not fulfilled, leading to disappointment. The delay of over three days without any follow-up communication has contributed to a negative p... Read more

In the reviews, two distinct experiences emerge. The first review indicates a significant frustration, as the customer felt neglected after a water testing appointment. Despite prompt service during the initial visit, the promise of a report within one hour was not fulfilled, leading to disappointment. The delay of over three days without any follow-up communication has contributed to a negative perception, resulting in a strong recommendation against the company. Conversely, the second review reflects a wholly positive interaction, where the customer was pleasantly surprised by the responsiveness of Absolute Filtration. After experiencing a serious issue with their well pump, they received swift assistance, thorough diagnostics, and timely repairs at a competitive price. This customer expressed gratitude and satisfaction, illustrating the company's capability in crisis situations. Common findings reveal a critical need for consistency in customer service and follow-up. The disparity in experiences suggests that while some technicians deliver excellent service, there may be gaps in communication and follow-through that affect customer satisfaction on certain occasions. To improve its reputation, Absolute Filtration could benefit greatly from ensuring that all customer commitments, especially regarding communication, are consistently met. Read less