American Leak Detection of Central & Eastern North Carolina

Positive Customer Experiences: The reviews mention instances of excellent initial service and professionalism from technicians, particularly DJ. Customers appreciated his confidence and the comprehensive leak detection methods, such as the water pressure test. Positive remarks highlight how the leak detection service led to successful insurance claims and resolution of previously undetected issues... Read more

Positive Customer Experiences: The reviews mention instances of excellent initial service and professionalism from technicians, particularly DJ. Customers appreciated his confidence and the comprehensive leak detection methods, such as the water pressure test. Positive remarks highlight how the leak detection service led to successful insurance claims and resolution of previously undetected issues.Repair Quality Concerns: A recurring theme in the negative reviews centers around the quality of the repair work performed. Customers noted that despite the effective identification of leaks, the subsequent repairs were unsatisfactory. Specific complaints include inadequate methods, such as using multiple right angles instead of a continuous pipe, poor concrete work, and inappropriate tools for the job. This lack of quality resulted in further leaks and additional costs for customers.Customer Service Issues: There are complaints about the follow-up service and warranty policies. Several reviewers expressed frustration with the company's unwillingness to honor warranties or provide partial refunds for unsatisfactory repairs. This sentiment suggests that while the initial detection service may be solid, customers feel unsupported regarding the promised resolution and repairs.Financial Impact: The reviews indicate a sense of financial burden on customers due to high charges, not only for the initial detection services but also for repairs that did not resolve the issues. This led to a feeling of being caught in a cycle of payments without achieving lasting solutions, generating frustration and regret among customers.Recommendations with Reservations: While some customers stated they would recommend American Leak Detection, it is often with a cautionary note based on personal experiences. The gap between the effective detection service and less satisfactory repair work seems to be a critical factor in the overall sentiment, leading to mixed feelings about the company's overall reliability and value. In summary, American Leak Detection of Central & Eastern North Carolina has demonstrated potential for excellent service in leak detection but is significantly hindered by problems in repair quality and customer service, which greatly affects overall customer satisfaction and loyalty. Read less