Mr. Rooter Plumbing of Buncombe & Henderson Counties

Mr. Rooter earns strong marks for professionalism, with numerous reviewers across multiple years citing punctuality, courteous technicians, clear communication, and respectful behavior such as wearing shoe covers and calling ahead. Project completion is also well-regarded, with most reviewers confirming jobs were finished thoroughly and follow-through was honored, though one notable negative revie... Read more

Mr. Rooter earns strong marks for professionalism, with numerous reviewers across multiple years citing punctuality, courteous technicians, clear communication, and respectful behavior such as wearing shoe covers and calling ahead. Project completion is also well-regarded, with most reviewers confirming jobs were finished thoroughly and follow-through was honored, though one notable negative review describes a failed repair that reclogged within 4 days and a poor callback response. Pricing is the weakest dimension: while some reviewers praised fair or reasonable pricing and the flat-rate model, multiple reviewers explicitly flagged overcharging — including $275 for a 10-minute unclog, $302 for a repair that failed within days, and a general pattern of upselling — which meaningfully drags this score down. Technical experience is generally praised, with technicians demonstrating solid diagnostic skills and problem-solving, though the upsell-focused behavior noted in one detailed negative review raises questions about whether expertise is always deployed in the customer's best interest. Read less