MB Haynes Corporation

The reviews reveal several recurring themes that provide insight into customer sentiment towards MB Haynes Corporation:Poor Customer Service: A significant number of reviewers voiced complaints about the lack of responsiveness and rudeness from staff. Instances of unhelpful representatives, especially in critical situations, left customers feeling frustrated and ignored. This theme was especially ... Read more

The reviews reveal several recurring themes that provide insight into customer sentiment towards MB Haynes Corporation:Poor Customer Service: A significant number of reviewers voiced complaints about the lack of responsiveness and rudeness from staff. Instances of unhelpful representatives, especially in critical situations, left customers feeling frustrated and ignored. This theme was especially pronounced in accounts where customers felt patronized or treated dismissively.High Prices and Unexpected Charges: Many customers were shocked by the high costs, especially when service was needed urgently, such as on weekends or during emergencies. Reviews frequently cited unexpected fees for diagnostics and labor, contributing to a perception of being overcharged without good explanation.Delays and Lack of Communication: Several customers reported instances of being left in the dark regarding service timelines, including delays in scheduling, long wait times for appointments, and slow responses to follow-up inquiries. This lack of proactive communication significantly contributed to customer dissatisfaction.Inconsistent Service Quality: There were mentions of both satisfactory services rendered by specific technicians and completely inadequate experiences overall. While some customers noted successful outcomes with certain jobs, like HVAC repairs or plumbing work, these instances were notably overshadowed by the numerous reports of poorly executed work and unresolved problems.Physical Discomfort and Install-related Issues: Several reviews highlighted dissatisfaction with the physical outcomes of the services provided, such as mess left post-service, improper installations, and lack of thorough clean-up. This aspect contributed to an overall negative perception of professionalism. In summary, while MB Haynes Corporation has a few positive experiences recounted by customers, the overwhelming sentiment is one of discontent, primarily due to poor communication, high costs, and poor service reliability. Many customers express a strong inclination to seek alternatives in the future, which could be detrimental to the company Read less