Benjamin Franklin Plumbing of Hendersonville

Benjamin Franklin Plumbing of Hendersonville receives strong marks for professionalism and experience across a large volume of recent reviews, with technicians like Grant, Dustin, and Phillip repeatedly praised for punctuality, communication, and technical skill. Project completion scores are solid, with most jobs described as finished promptly and thoroughly, though two notable reviews describe t... Read more

Benjamin Franklin Plumbing of Hendersonville receives strong marks for professionalism and experience across a large volume of recent reviews, with technicians like Grant, Dustin, and Phillip repeatedly praised for punctuality, communication, and technical skill. Project completion scores are solid, with most jobs described as finished promptly and thoroughly, though two notable reviews describe technicians refusing to perform requested services (snaking, camera inspection) while still charging a $200 service call fee — a significant completion failure. Pricing is the weakest dimension: multiple reviewers across different years cite quotes significantly higher than competitors, one reviewer describes a $264 charge for a fill valve replacement as excessive, and a 2017 review alleges a fraudulent $4,000 upsell attempt. The pricing score is pulled down substantially by these credible, specific complaints, which span from 2013 to 2024 and cannot be dismissed as outliers. Overall, the company performs well operationally in recent years but carries a persistent and documented pricing concern. Read less