All About Plumbing and Septic

All About Plumbing scores well on professionalism, project completion, and technical experience, with the majority of reviewers praising prompt response times, courteous technicians, clear communication, and jobs completed as promised. However, pricing is a significant and recurring concern — at least 10 separate reviews across multiple years explicitly accuse the company of overcharging, price ... Read more

All About Plumbing scores well on professionalism, project completion, and technical experience, with the majority of reviewers praising prompt response times, courteous technicians, clear communication, and jobs completed as promised. However, pricing is a significant and recurring concern — at least 10 separate reviews across multiple years explicitly accuse the company of overcharging, price gouging, or providing inflated quotes compared to competitors, which substantially drags down the pricing dimension. The professionalism score is tempered by a handful of reviews describing rude or unprofessional behavior from specific staff members, including one incident where a manager reportedly used profane language and hung up on a customer. Project completion scores well overall, with most reviewers confirming work was finished on time and to specification, though one review flagged a callback situation where a repair failed within two weeks. The gap between the strong service delivery scores and the weak pricing score reflects a business that executes well technically but has a documented pattern of charging premium — and in some cases reportedly excessive — rates. Read less