Fuquay Appliances HVAC and Plumbing

The reviews depict a stark contrast in experiences with Fuquay Appliances HVAC and Plumbing, but ultimately lean towards the negative. Customers consistently highlight the following key issues:Reliability Issues: A significant portion of the feedback indicates that scheduled appointments are frequently missed without any prior communication. For instance, several reviewers noted that technicians d... Read more

The reviews depict a stark contrast in experiences with Fuquay Appliances HVAC and Plumbing, but ultimately lean towards the negative. Customers consistently highlight the following key issues:Reliability Issues: A significant portion of the feedback indicates that scheduled appointments are frequently missed without any prior communication. For instance, several reviewers noted that technicians did not show up as promised, leading to wasted time and frustration.Poor Communication: Many customers expressed that reaching out to the company for updates was futile, as their calls and messages went unanswered. This lack of communication creates a perception of unprofessionalism and negligence.Distrust and Dishonesty: A concerning theme present in several reviews is the accusation of dishonesty. Some customers claimed technicians presented false diagnoses or tried to overcharge for unnecessary repairs. This has led them to conclude that Fuquay Appliances may not be operating with integrity.Inconsistent Service: While one review stood out for praising a particular technician (Mr. Lahcen), the majority report inconsistent and unsatisfactory service. The positive feedback appears to be an anomaly rather than representative of the company's overall performance.Financial Concerns: Customers have noted paying service fees only to receive inadequate or no service at all. There are instances where individuals felt cheated after paying for services that were not completed. In summary, Fuquay Appliances HVAC and Plumbing is currently facing significant challenges in customer satisfaction, primarily due to reliability issues, poor communication, and allegations of unethical practices. Prospective customers may want to exercise caution based on the prevailing negative sentiment reflected in the reviews. Read less