Yonkers Plumbing Heating and Cooling

The sentiments conveyed in the review are overwhelmingly negative, pointing towards a series of systemic issues within the company that have led to an unsatisfactory customer experience. A key complaint emerges regarding the qualifications of the workers dispatched to jobs; specifically, the reviewer highlights that the technician lacked essential knowledge and was improperly equipped to perform t... Read more

The sentiments conveyed in the review are overwhelmingly negative, pointing towards a series of systemic issues within the company that have led to an unsatisfactory customer experience. A key complaint emerges regarding the qualifications of the workers dispatched to jobs; specifically, the reviewer highlights that the technician lacked essential knowledge and was improperly equipped to perform the required tasks. This has resulted in not only an incomplete job but also additional work for the customer, who felt compelled to assist the technician. Moreover, the communication practices of the company are criticized. The reviewer expressed dissatisfaction with the customer service received both during and after the job, indicating a lack of responsiveness to complaints. This further exacerbates feelings of neglect, as the customer felt ignored after raising their concerns. The financial aspect also plays a crucial role in the sentiment, as customers feel they have paid for services that were not delivered. The review mentions a charge of $150, which the customer believes was unjustified given the outcome of the service. The expectation of receiving quality work in exchange for payment has been unmet, leading to disappointment and anger. Overall, a consistent theme in this review is the urgency for Yonkers Plumbing Heating and Cooling to reassess its training and staffing procedures, enhance their communication strategies, and ultimately, ensure that customers receive the service they expect and deserve. Ignoring these issues may tarnish the company Read less